Privacy Policy

At Highland Heritage we endeavor to provide our guests outstanding services and experiences in our hotel and luxury residences. We value your business and your faith in us in delivering you a superior level of service.

We recognize that privacy is important to our guests, and hence our Privacy Policy explains our practices regarding personal information we collect when you visit our hotel, restaurants, bars, our website, when you fill up a form and become member of our loyalty programs.

We request you to read this policy document carefully before sharing personal information with us. By visiting our web sites, we assume, your acceptance to the practices described in this policy document.

This policy document covers the following areas relating to privacy of information provided by you:

  • Personal information collected by us from its guests
  • How do we use the personal information collected from its guests
  • Highland Heritage′s policy regarding protection of its guests' personal information
  • Dos & Don′t to ensure your security
  • Policy Modifications
  • Withdrawing Consent to Use Personal information collected by us from its guests

There are a number of situations in which your personal information may be gathered by Highland Heritage to serve you better. At various touch points with our guests, we may collect the following personal information including, but not limited to: your name and contact information; date of birth; how you prefer to be addressed in communication from us, preferred modes of communication; your job designation and business address; spouse name, anniversary, credit card details, including the three-digit code that appears on the back of your credit card; member number of our loyalty programs, your dates of arrival and departure from our hotel/restaurants, your preferences when you stay or dine at Highland Heritage, your transaction history at Highland Heritage; offers you have availed of from third party marketers in response to communication from Highland Heritage. We may also record details on guests who have stayed or dined with you at Highland Heritage, including their names and contact details.

Besides the above, we may also collect the following:

  • When you fill a form (online or a hard copy), stating your preferences when you stay or dine at Highland Heritage. Such information may include details relating to health matters.
  • If you choose to reserve a room online we record your arrival and departure dates, number of guests in the group, details of guest rooms and tariff details.
  • When you make a request for a proposal from our meeting planners, by visiting our websites.
  • When you contact us with your questions or comments.

We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.
We do not knowingly collect information related to your racial or ethnic origin, political opinions, religious or other beliefs, health, criminal background or political affiliations, unless it is volunteered by you. We may use any health-related information provided by you only to serve you better and meet your specific needs when you stay or dine with us.

How does Highland Heritage use the personal information collected from its guests

Your privacy is of utmost importance to us and we take it very seriously. We do not sell or rent your contact information to other marketers. We use your personal information to provide you with the services you request from Highland Heritage, to help you make room reservations, to provide you with information about conferences and events at Highland Heritage, to send you promotional material on Highland Heritage's services by email, direct mail and phone, to make you offers sourced from third parties, per your stated preferences or usage pattern exhibited at Highland Heritage.

Highland Heritage's policy regarding protection of its guests' personal information

We takes precautions, including administrative, technical and physical measures- to safeguard your personal information against loss, theft, misuse, as well as unauthorized access, disclosure, alteration or destruction. However, unfortunately no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure. You can help us by also taking precautions to protect your personal data when you are on the Internet. For your own privacy protection we advise you not to include sensitive personal information in any emails you may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.

Dos & don″t to ensure your security

For your own privacy we advise you not to include sensitive personal information in any emails you may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.

We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.

Policy Modifications

Highland Heritage may update its privacy policy from time to time without prior notice and posted on the website.

Withdrawing Consent to Use

If, after permitting use of your personal information, you later decide that you no longer want Highland Heritage to include you on its mailing list or otherwise contact you or use your personal information in the manner disclosed in this Privacy Policy or at the Site, simply tell us by sending an e-mail.